Cancellation Policy
How to cancel or reschedule services, repairs, product orders and AMC plans, and when a charge applies.
Overview
You can cancel or reschedule a booking at any time. Whether a charge applies depends on how far the booking has progressed. The table below shows each stage; the exact amount for your booking is always shown in the app before you confirm the cancellation. Refunds are paid as described in the Refund Policy.
Cancellation charges
| Stage | Cancellation charge | Refund |
|---|---|---|
| Before a technician is assigned | None | Full refund of any amount paid |
| After assignment, before the technician sets out | None | Full refund |
| After the technician is on the way | Visit charge shown in the app when you cancel | Amount paid minus the visit charge |
| After arrival or diagnosis | Inspection charge shown on the service page | Amount paid minus the inspection charge |
| After work begins (with your approval) | Work done and parts already fitted | Amount paid for work not done |
| Emergency / out-of-hours booking, after dispatch | Emergency visit charge shown at booking | Amount paid minus that charge |
Rescheduling to another slot is free up to 2 hours before the booked slot.
Customer cancellation
Before technician assignment
Free. Any amount paid is refunded in full.
After assignment
Free until the professional sets out. Once they are on the way, the visit charge in the table applies.
After technician arrival
If you cancel after the professional arrives, or the site cannot be accessed within 15 minutes of arrival in the booked slot, the visit or inspection charge applies.
After diagnosis
If you decline the repair estimate, only the inspection charge shown on the service page applies; the rest of any amount paid is refunded.
After work begins
Work done and parts fitted with your approval are payable; the balance is refunded.
Emergency services
Emergency or out-of-hours bookings can be cancelled free until the professional is dispatched; after that, the emergency visit charge shown at booking applies.
Technician cancellation
- Technician cannot reach the location (wrong address, no access, no response): we contact you to fix the details or reschedule. If the booked site was not accessible in the slot, the visit charge may apply; otherwise there is no charge.
- Technician cancels or is unavailable: we assign another professional as soon as possible or offer you another slot. You are not charged; if you choose to cancel instead, any amount paid is refunded in full.
- Safety issue identified: if the professional finds the work unsafe to perform (for example live exposed wiring, water near the supply, or an unsafe structure), they may stop and explain what must be fixed first. Only the inspection charge applies, and we help you book the work needed.
Company cancellation
We may cancel or reschedule a booking because of:
- unsafe working conditions;
- the service not being available at the location;
- incorrect or incomplete service information;
- technical limitations (for example the required part is unavailable or the equipment cannot be serviced);
- force majeure — events beyond our reasonable control such as severe weather, floods, strikes, or government restrictions.
We tell you as early as possible and offer another slot. If we cancel, you pay nothing and any amount paid is refunded in full.
Service-center repairs (pickup and drop)
- Free cancellation before pickup.
- After pickup, before diagnosis: the item is returned; the transport charge shown at booking applies.
- After diagnosis, if you decline the estimate: inspection and transport charges apply; the item is returned in the condition received.
- After you approve the estimate and repair starts: the repair cannot be cancelled; parts ordered or fitted are payable.
Product orders
- Before dispatch: cancel free from Account → Orders; any amount paid is refunded in full.
- After dispatch: the order cannot be cancelled, but you may refuse delivery or return it within the return window in the Refund Policy.
AMC plans
Cancel within 7 days of purchase for a full refund if no visit has been used. After that, contact us to stop auto-renewal; the plan remains active until the end of its term.
Repeated late cancellations
Three or more late cancellations in 30 days may limit same-day booking for the account.
How to cancel
Account → My Bookings → the booking → Cancel (or Reschedule); or contact us: PowerWalla Technologies private limited, Boring Road, Patna, Bihar 800001, India · powerwallaservices@gmail.com · +91 93041 78259. Every cancellation is confirmed by message; a booking is not cancelled until you receive the confirmation.