Refund Policy
When refunds apply, how they are paid and how long they take.
1. Refund eligibility
You are entitled to a refund when a service or product is not provided as agreed, when you cancel within the free-cancellation rules, or when you have been charged incorrectly. The sections below explain each case. Refunds are never paid to a professional's personal account.
2. Advance payment refunds
If you paid in advance and the booking is cancelled free of charge, by us, or cannot be provided, the full advance is refunded.
3. Cancellation refunds
Refunds after a cancellation follow the charge table in the Cancellation Policy: the amount paid minus any applicable visit, inspection or work charge.
4. Duplicate payment
If the same booking or order is paid more than once, the extra payment is refunded in full.
5. Failed payment
If money is debited but the payment shows as failed, the payment provider usually reverses it automatically within 5–7 working days. If it does not, contact us with the transaction reference and we will confirm the booking or refund it.
6. Overpayment
Any amount paid above the invoiced total is refunded in full.
7. Service not completed
If the service could not be completed because of an issue on our side (for example the professional did not arrive, or lacked a part or skill), you get a full refund or a free revisit, as you prefer. If work was partly completed, the part not done is refunded based on the price breakdown in your booking.
8. Incorrect billing
If you were charged for work not done, parts not fitted, or the wrong price, the difference is refunded once verified.
9. Spare-part refund
Parts fitted with your approval are refunded only if defective (see the Warranty Policy) or fitted without your approval. Parts ordered specially for you and not yet fitted can be returned unused within 7 days; a restocking charge of up to 10% may apply to items we don't normally stock.
10. Product return and refund
- Return window: shown on each product page, usually 7 days from delivery.
- Eligible: items that arrive damaged, defective, incomplete or different from the order. Report transit damage within 48 hours, with photos.
- Condition: unused (except to find the defect), with original packaging, accessories and invoice.
- Replaceable products are replaced first where stock allows; otherwise, or if you prefer, refunded after a quality check of the returned item.
11. AMC refund
Full refund when an AMC plan is cancelled within 7 days of purchase with no visit used. After that, unused visits are not refunded except where we could not provide a scheduled visit or where the law requires it.
12. Promotional discounts
Refunds are based on the amount you actually paid. Coupon or promotional value is not paid out in cash; where a coupon was used on a cancelled booking, we restore it if it is still valid.
13. Wallet and credit refunds
If you prefer, a refund can be credited to your PowerWalla wallet instantly, for use on any future booking or order. Wallet credit from promotions or referrals is not convertible to cash.
14. Refund processing time
| You paid by | Refund goes to | Time after approval |
|---|---|---|
| Card, net banking or UPI through our payment partner | The same account or card | 5–7 working days |
| UPI transfer with a reference | The same UPI ID, or a bank account you give us | 2–3 working days |
| Cash | UPI or bank transfer | 2–3 working days |
| PowerWalla wallet | Your wallet | Immediately |
We review requests within 2 working days and aim to complete every refund within 7 working days of approval.
15. Payment gateway limitations
Once we initiate a refund, the time for it to appear depends on your bank or card issuer. You receive a refund reference you can quote to your bank.
16. Non-refundable charges
- Inspection or visit charges once the professional has visited, except where we cancelled or failed to provide the service.
- Work completed as booked and approved (use the warranty if the fault recurs).
- Parts fitted with your approval that are not defective.
- Consumables used during the service.
17. Refund dispute process
Your refund moves through these stages, visible in Account → Refunds: Requested → Under review → Approved → Processing → Completed (or Rejected, with the reason).
To request one: Account → My Bookings or Orders → the booking or order → Request a refund; choose the reason and add photos or documents if helpful. If you disagree with a decision, reply to the decision message or contact the Grievance Officer, PowerWalla Services (powerwallaservices@gmail.com) for a review. You may also contact the National Consumer Helpline (1915).
Contact
PowerWalla Technologies private limited, Boring Road, Patna, Bihar 800001, India · powerwallaservices@gmail.com · +91 93041 78259