Warranty Policy
The warranty on services, repairs, parts, products, installations and AMC plans, and how to claim it.
Warranty types
| Type | What it covers | Duration |
|---|---|---|
| Service warranty | The same fault recurring because of our workmanship | Shown on the service page and invoice, usually 15 to 90 days |
| Repair warranty | The repaired fault on the same appliance | Same as the service warranty for that repair |
| Spare-part warranty | Defects in genuine or brand-approved parts we fitted | Manufacturer's or supplier's warranty, usually 3 to 12 months, stated on the invoice |
| Product warranty | Products bought from PowerWalla | The brand's warranty shown on the product page |
| Installation warranty | Faults caused by our installation work | the period shown on the installation service |
| AMC-related warranty | Repairs done during an AMC plan | The service warranty applies to every repair under the plan |
Warranty start date and duration
The warranty starts on the date the job is closed (or, for products, the delivery date) and runs for the period shown on your invoice. You can check it any time with the warranty lookup on this page.
Covered services and parts
The warranty covers the specific fault repaired, the work performed and the parts fitted in that job, on the same appliance and at the same address.
Exclusions
- New or unrelated faults, or parts we did not work on.
- Physical damage, liquid or water damage, pests, fire, or damage in transport not arranged by us.
- Damage from electrical surges, lightning, voltage fluctuation or faulty building wiring, where applicable.
- Unauthorised modification, or repairs by anyone else after our visit.
- Misuse, or not following the manufacturer's or technician's instructions.
- Normal wear and tear and consumables (filters, bulbs, fuses, batteries, gas top-ups unless the repaired leak recurs within the warranty).
- Third-party products not bought from PowerWalla are covered only by their own manufacturer's warranty; our workmanship warranty still applies to our work on them.
Customer responsibilities
Use the appliance as the manufacturer intends, keep the invoice, report a recurring fault promptly, and give access for inspection.
Warranty claim process
- Look up your warranty on this page, or open the booking in Account → My Bookings (marked “Under warranty”) and choose Claim; or contact us with the booking code.
- Describe the problem and add a photo or video if you can.
- We schedule an inspection visit, normally within 48 hours.
Inspection process
The professional inspects the appliance and records whether the fault is covered. If it is not, you receive the reason and a quote before any chargeable work.
Replacement and repair rules
Covered faults are repaired free of charge, including labour and a covered part. If the same fault cannot be fixed after two warranty visits, we refund the labour charge for the original job. Defective products under brand warranty are handled through the brand's service process, and we help you with it.
Warranty void conditions
The warranty ends early if the appliance is opened, repaired or modified by anyone else after our visit, if the covered part is removed, or if the damage falls under the exclusions above.
Contact
PowerWalla Services private limited, Boring Road, Patna, Bihar 800001, India · powerwallaservices@gmail.com · +91 93041 78259