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PowerWalla Help Centre
How to book, track, reschedule or cancel a service, how payments and refunds work, and how warranty is handled. Support hours: 7:00 AM – 10:00 PM, all days; call, WhatsApp or email.
Help articles
- How do I book a service? — Pick a service, describe the problem, choose a time and address, and confirm.
- How do I track my booking or technician? — Follow the booking status and the technician's arrival from Track Booking or your account.
- How do I reschedule or cancel a booking? — Change the time or cancel from the booking in your account.
- What is the OTP the technician asks for? — The job starts and closes only with your OTP, so work can't be marked done without you.
- The technician says extra work or parts are needed. What happens? — Extra work is quoted first and goes ahead only if you approve it.
- How can I pay? — Pay online at booking or after the job, with the options shown at checkout.
- How do refunds work? — Request and track a refund from Account → Refunds.
- Is the work covered by a warranty? — What is covered and for how long is on the Warranty page; raise a claim from the booking.
- I can't sign in to my account — Sign in with your phone, email or Google account, or reset your password.
- How is the price decided? What does "from ₹" mean? — "From" is the starting price of the service. For repairs that need a look first, you pay a small visit and diagnosis fee, the technician ins
- How do I contact support or raise a complaint? — Use the Contact page, or raise a request from the booking it concerns.
- What is the visit and diagnosis fee? — It covers the technician coming to you and finding the fault. If you approve the repair quote, the fee is credited against the bill. If you
- Are your technicians verified? — Yes. Technicians are identity- and skill-verified before they can take bookings. Their name and photo are shown on your booking, and the job
- My technician is late or has not come. What do I do? — Open My Bookings and check the live status. If the technician is not moving, ask the PowerWalla assistant in the app or call support and we
- Is paying online safe? — Payments are handled by a licensed payment gateway. PowerWalla does not store your card details.
- Where do I find my invoice? — Open the completed booking or order in your account and download the digital invoice (GST details included where applicable).
- The problem came back after the repair. What now? — If it is within the warranty, raise a warranty claim from My Warranties or the completed booking and a technician will revisit at no charge
- What is an AMC plan? — An Annual Maintenance Contract covers scheduled service visits for your appliances through the year, booked and tracked from your account, u
Frequently asked questions
How is the price decided? What does "from ₹" mean?
"From" is the starting price of the service, shown before you book. For repairs that need a look first, you pay a small visit and diagnosis fee, the technician inspects the fault and quotes the repair, and you approve the quote before any work starts. The visit fee is credited if you go ahead. Parts, if needed, are quoted separately.
Are your technicians verified?
Yes. Technicians are identity- and skill-verified before they can take bookings. You see their name and photo on your booking, and the job starts and closes with your OTP.
Which payment methods do you accept?
UPI, debit and credit cards, net banking and your PowerWalla wallet. For eligible services you can also pay after the work is done. You always get a digital invoice.
Can I cancel or reschedule?
Yes, from My Bookings. Before the technician is on the way it is free and any visit fee is refunded in full. After the technician is on the way a visit fee may be kept.
How long do refunds take?
A refund moves through Requested, Under review, Approved, Processing and Completed, and reaches your original payment method in about 5-7 working days (instantly to your PowerWalla wallet).
Is there a warranty on the work?
Repairs and installations carry a workmanship warranty, shown on the service page and your invoice. You can raise a warranty claim from My Warranties.
How do I reach support?
Ask the PowerWalla assistant in the app, call or WhatsApp us, or email. Support is available from 7:00 AM to 10:00 PM, all days.
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PowerWalla, Boring Road, Patna, Bihar 800001, India · Phone +91 93041 78259 · powerwallaservices@gmail.com
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